Rora Bet Privacy Policy

Rora Bet respects your privacy and is committed to protecting personal information. We collect account, identity, payment, betting, device and support information to provide services, protect accounts and meet applicable obligations. For questions about Rora Bet personal data or a privacy request, use the official channels listed on Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It applies to visitors, registered players and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting that information.

Who We Are

Rora Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant licence conditions and regional restrictions. For operator identification, see About Us. Users should verify the current licensing and regulatory status through License & Regulation and the competent authority’s latest information. This policy does not itself establish regulatory approval.

Information We Collect

The information needed depends on your interaction with Rora Bet. Browsing generally involves technical data; registering, transacting or requesting assistance may require additional details. Collection should be limited to lawful, operational, security and regulatory needs.

• Account data: name, phone number, email address, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence records and fraud-prevention information. KYC, or “Know Your Customer”, means checks used to establish a customer’s identity and eligibility.
• Transaction data: deposits, withdrawals, relevant payment method details, payment authorizations, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity, game sessions and settlements.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records, where calls are recorded with any required notice.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords or one-time login codes to support. Provide verification documents only through an official communication channel designated for that purpose.

How We Use Personal Data

We process Rora Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions.

Account and transaction records may help verify a withdrawal request or investigate unusual betting patterns. Security checks may identify multiple accounts, unauthorized payments, bonus abuse, fraud or other suspicious activity. Where a check delays a transaction, support can explain the relevant procedure without disclosing details that would undermine security.

Data also supports website, app and game improvements, complaint handling, customer support and important service notifications. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not stop essential account or security notices.

Where applicable, we process records for legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties, and to apply responsible betting measures.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is requested where required. These reasons are not interchangeable: the appropriate lawful basis depends on the purpose and legal requirements. You may ask our privacy team to confirm the basis relevant to a particular use of your data.

Where processing depends on consent, you may withdraw it through the available settings or support. Withdrawal does not invalidate earlier lawful processing or remove separate record-keeping obligations.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect accounts, remember preferences, analyse traffic, improve page performance and support marketing measurement where allowed. Non-essential tracking is subject to applicable consent requirements.

See our Cookie Policy for details and available controls. Blocking essential cookies may affect sign-in or other account functions.

Data Sharing

Rora Bet does not sell personal data as a product. Information may be shared when necessary with third-party service providers—external organisations helping deliver or protect the service—including payment processors, identity verification providers, hosting and cloud providers, analytics and security services, customer support tools and professional advisers.

Access should be limited to the purpose for which information is shared, with appropriate confidentiality and data protection arrangements. Information may also be disclosed to regulators, law enforcement or courts where legally required. Payment or verification providers may have separate privacy notices for processing they perform under their own responsibilities.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. You can ask support whether your information is transferred internationally and what protections apply.

Data Storage and Retention

Information is stored in systems used to operate and support the service, including relevant provider systems. We retain it only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements.

Retention varies by record type and purpose. Closing an account does not automatically erase all betting account data: transaction records or self-exclusion records may still need to be kept. Records no longer needed should be securely deleted or anonymised, subject to applicable requirements and backup cycles.

Security Measures

Rora Bet data protection involves reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal procedures. No online service can guarantee complete protection against every security risk.

For Rora Bet account security, use a unique password, protect verification codes and sign out on shared devices. Access Rora Bet login through the official website rather than an unsolicited message. Confirm the domain against trusted official information; a padlock alone does not prove a site belongs to Rora Bet. Use only an official app distribution channel and avoid unknown APK files.

Your Rights and Privacy Requests

Depending on applicable data protection laws, you may request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Open Contact Us and select an official support channel.
2. Step 2: Describe your privacy question or requested action and provide only the account details needed to locate your record.
3. Step 3: Complete any proportionate identity check requested through a secure channel. Keep the reference number for follow-up.

We may need to verify identity before releasing or changing information. Requests should be handled within applicable legal time limits, with an explanation where a request cannot be fulfilled.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Rora Bet must not knowingly collect personal data from underage users. If you believe a child has submitted information, contact support so the account and data can be reviewed and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible gaming and enforce restrictions. Relevant records may need to remain after closure to prevent excluded users from reopening accounts. See Responsible Gaming for available controls.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registration or a transaction, check eligibility, KYC requirements, withdrawal procedures and the disclosure of fees and limits.

When comparing available payment methods or mobile access options, consider verification requirements, processing times, transaction limits and support channels—not advertised speed alone. Before depositing, review the method’s terms; before withdrawing, check account-holder details and required documents. Retain transaction references, but do not send full payment credentials in ordinary chat.

Updates to This Policy

We may update this Privacy Policy when services, applicable laws, security practices or processing activities change. The current version will be available on this page. Material changes will be communicated where required, and fresh consent requested where necessary. You can contact us at any time with questions about Rora Bet privacy.